Igniting Efficiency: Utility Giant Cuts Document Search Time by Over 40% with AI-Driven Intelligence

The Challenge

For a major North American electric utility, managing an ever-growing library of technical, regulatory, and operational documents was a monumental task. This vast sea of information, spread across siloed sources like ServiceNow, CRM, ERP, SCADA systems, and file repositories, sharepoint created significant bottlenecks. Planners, engineers, and compliance officers spent countless hours sifting through complex, semi-structured PDFs, diagrams, and policies, leading to delays, potential inconsistencies, and a drain on operational efficiency. The challenge was compounded by a critical need for strict data residency – no external data sharing was permitted – and varying levels of digital literacy among user groups. They sought to empower their staff with an intuitive way to interact conversationally with this critical documentation, extracting accurate, file-referenced answers instantly.

The Atlantic Minds Approach: Building Sustainable Data Stewardship

Atlantic Minds partnered with the utility to deploy a transformative AI-driven Document Intelligence platform. Our solution was engineered to directly address their unique challenges, focusing on secure, contextual access to their most vital knowledge. We implemented DocBot and a sophisticated RAGagent (Retrieval-Augmented Generation) using Azure AI Foundry on top of a secure, in-house data lakehouse. This meant: Unified Ingestion - We meticulously ingested all forms of structured and unstructured documents from their diverse and complex internal systems, bringing everything into a central, accessible hub. Contextual Accuracy - By applying Corrective RAG, we ensured that AI-generated responses were not only precise but also anchored directly to the utility's specific documentation, virtually eliminating the risk of AI hallucinations and maintaining complete contextual accuracy. Ironclad Data Security - Crucially, the entire solution operated within their secure environment, guaranteeing full data privacy assurance with no exposure to external GenAI training systems. Microsoft Purview metadata, access control, and policy layers ensured strict data governance. Empowering the Workforce - Our approach emphasized enabling their teams. We designed the platform to allow staff to ask natural language questions and receive accurate, file-referenced answers, significantly improving the productivity of planners, engineers, and compliance officers through intuitive AI assistance.

Transformative Outcomes: Data-Driven Confidence, Built to Last