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Utilities

Utilities Pioneer Reduces Downtime and Accelerates Innovation by 15% with Intelligent Data Hub

How We Empowered a Utility Leader to Unify Data, Drive Predictive Operations, and Fast-Track Future-Ready AI Use Cases.

Utilities Pioneer Reduces Downtime and Accelerates Innovation by 15% with Intelligent Data Hub

The Challenge

For modern utility companies, the digital transformation journey is paramount. Our client, a leading utility, faced the daunting challenge of an increasingly complex data landscape: critical operational technology (OT) data, vast IT infrastructure data, customer insights, and a surging tide of real-time IoT data from smart meters and distributed energy resources (DERs)—all trapped in silos. This fragmentation hindered their ability to move from reactive operations to a proactive, predictive model, stifling innovation and complicating stringent regulatory demands for transparency and ESG disclosures. They needed more than just a data repository; they needed an intelligent, unified data platform that could not only consolidate diverse data streams but also serve as a nimble foundation to power advanced AI/ML use cases, driving faster decisions, predictive analytics, and ultimately, superior service reliability.

The Atlantic Minds Approach: Building Sustainable Data Stewardship

Atlantic Minds partnered with this visionary utility to design and implement an Intelligent Data Hub on Azure, a scalable, cloud-native platform engineered to integrate and govern data from every corner of their operations. Our strategic approach transcended traditional data warehousing; we built a dynamic platform specifically designed to expedite future data initiatives and AI/ML deployments. Our solution was a comprehensive ecosystem: Unified Data Ingestion - We orchestrated the seamless integration of OT, IT, customer, and external data into a single, governed hub, breaking down decades of departmental silos using Azure Databricks and Azure Data factory utilizing the metadata driven frameworks for faster ingestion times. AI/ML Acceleration - Crucially, the hub was built with native AI/ML capabilities with Azure Open AI and Databricks ecosystem. This wasn't just about storing data; it was about creating an environment where data scientists could rapidly train, deploy, and refine models for continuous learning, significantly reducing the typical project timelines for new AI-driven applications. Infrastructure as Code - We deployed and maintained the entire platform using IaC, leveraging Bicep and ARM templates on Azure DevOps. This ensures centralized governance, consistent environments, and rapid, reliable deployments across all stages. Azure Purview for Data Marketplace - Azure Purview served as the robust backbone for the data marketplace, enabling intuitive data discovery, comprehensive lineage tracking, and trusted, governed data sharing across the organization.

Transformative Outcomes: Data-Driven Confidence, Built to Last

Reduced Downtime & Enhanced Reliability: By setting up the entire platform on cloud native services, the utility experienced a 15% reduction in unplanned equipment downtime, significantly improving service reliability and operational continuity
Accelerated Innovation Cycles: The hub's agile infrastructure and built-in AI/ML capabilities expedited the deployment of new data initiatives and energy products by an average of 15%, empowering the utility to respond faster to market demands and regulatory changes
Enhanced Customer Experience & Speed to Market: The unified Customer 360 view transformed the utility's ability to understand and respond to customer needs, leading to a 7% faster time to market for personalized offerings and proactive services
Streamlined Compliance: Transparent data lineage and robust governance reduced regulatory audit preparation time by 20%, ensuring seamless compliance and auditability
Shift to Proactive Operations: The organization successfully shifted from reactive problem-solving to a predictive and proactive operational model across their entire analytics practice, driving long-term efficiency and resilience
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We used to waste a lot of time just trying to find the right data. Now it's all in one place, and we get to focus on actual work instead of chasing information. Atlantic Minds delivered more than a data solution; they built an intelligent platform which has made things faster and easier. Plus, we know it'll scale when we need it to.

Chief Technology Officer

Utility Pioneer

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